Parents Guide

Refund and Cancellation Policy

Cancellation are subject to the following charges:
  • 6 weeks prior to a course - 90% refund
  • 4 weeks prior to a course - 50% refund
  • 2 weeks prior to a course - 25% refund
Any cancellations made less than 2 weeks prior to the course commencing will not be refunded. Extenuating circumstances will be taken into account. Cancellations to any summer camp - If the entire camp is cancelled this will result in a 75% refund to the customer. Single day cancellations will not result in any refund. - If alternative venues are found to run the Camp within a 10 mile radius of the cancelled venue (using AA Route Planner), no refunds shall be given. In the case of a venue cancelling a session that cannot be replaced then all participants will be offered a proportional refund set at the discretion of the Directors. However should an alternative venue be arranged that PCYC deem to be suitable then no refund will be available. Cancellations to any winter academy sessions, masterclasses or other indoor sessions, caused by adverse weather conditions will not result in any refunds. A replacement session will be organised by PCYC at a suitable location. If this session can't be attended PCYC will not be liable for any refund. Any published offers are not compatible with any other advertised discount available at the time of publication. Any offers or discounts cannot be claimed retrospectively. Pro Coach reserve the right to cancel any offers or discounts without further notice. All discount codes including Junior Viking membership discount must be quoted at the time of booking to qualify. Payment must be made in full at time of booking in order to redeem discount. Cancelling a Tour Booking: A cancellation must be made in writing and sent to the tour leader. The cancellation will take effect from the day the written cancellation is received by the company; written cancellations by email are acceptable. All payments up until that date, (deposit, interim and final balance) once made are non-refundable upon receipt.

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